QUICK RESPONSE VERSUS INTELLIGENT RESPONSE

Posted in Anticipating A Crisis, Crisis Communication Strategy, Crisis Management, Crisis Management Planning, Crisis Management Response on July 27th, 2010 by admin

A maxim in crisis management is that you should control the dialogue. It is better to leap out in front rather than be reactive to questions and probing which often leads to the deer caught in headilghts phenomenon.

What is not said quite so often is that a quick response must be an intelligent response that is backed up by facts and knowledge. Which brings us to the Obama Administration. Early in his term President Obama held a press conference and was asked why it took him a couple of days before he made a statement on AIG bonuses. He gave the CNN reporter an icy stare and stated that he liked to know what he was talking about before he made public statements. Bravo I thought.

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APOLOGIES, APOLOGIES , APOLOGIES

Posted in Crisis Communication Response, Crisis Management Response on July 27th, 2010 by admin

Has our country gotten apology slap-happy?

It seems that no matter what, we always want to see more twisting in the wind, whether it’s Tiger Woods, BP or anything or anyone in between. An apology is either not sincere enough, not-heart-felt, not good enough, doesn’t admit enough, doesn’t say what we want to hear. Are we spending more time on form over substance? The bottom line in most cases: we want the problem fixed or we want the situation remedied. Read more »

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